Return Policy for Floral.pk
Effective Date: February 7, 2025

Thank you for choosing Floral.pk for your hair care accessories and jewelry needs. We are committed to delivering high-quality products. In the event that you receive a defective product, please review the guidelines below for our return process.

1. Eligibility for Return

  • Defective Products Only: We only accept returns for products that are confirmed to be defective. A defective product is defined as one that has a manufacturing flaw or quality issue that affects its functionality or appearance.
  • Non-Eligible Items: Returns are not accepted for any reason other than a defect. This includes cases of buyer’s remorse, incorrect orders, or any damage resulting from misuse.

2. Return Request Process

  • Initiate Your Request: If you believe your product is defective, please contact our Customer Support within 30 days of receiving your order. Provide your order details, a description of the defect, and clear photographs of the issue.
  • Review Period: Once your return request is submitted and the defective item is received by our team, we will review your claim. On average, our return acceptance process takes 7 business days. During this period, we will assess the defect and verify that it meets our return criteria.

3. Resolution

  • Replacement or Refund: If your return is accepted, you will have the option to choose between a replacement product (subject to availability) or a full refund to your original method of payment.
  • Return Shipping: In cases where the product is confirmed as defective, Floral.pk will cover the return shipping costs. We will provide you with further instructions on how to return the product securely.

4. Additional Information

  • Packaging: Please ensure that the defective product is returned in its original packaging and includes any accessories, manuals, or warranty cards that were originally provided.
  • Communication: Our Customer Support team is here to help. If you have any questions about our return policy or need assistance with your return request, please do not hesitate to contact us via our support email or phone number provided on the website.

We appreciate your understanding and cooperation. At Floral.pk, we continuously strive to improve our products and services, ensuring a positive shopping experience for our valued customers.

Thank you for shopping with Floral.pk!