Emerald Zirconium Necklace 18K Gold Plated

We ensure strict quality checks before shipping. However, in the rare event that you receive a damaged or incorrect item, you must notify us within 24 hours of delivery with clear photos, an unboxing video, your order number, and the item in its original Floral packaging to verify order details.

All such cases will be reviewed individually, and any resolution will be at the sole discretion of Floral.Our team will review the issue and provide assistance where applicable. This does not guarantee a refund or return.